Frequently Asked Questions
Everything you need to know about your Shock Surplus order.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout if you need your items sooner.
What is your return policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply visit our returns portal to start your claim.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and are calculated at the final stage of checkout.
How can I track my order?
Once your order ships, you will receive an email notification containing a tracking number and a link to follow your package's journey.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Are your products ethically sourced?
Absolutely. We partner exclusively with manufacturers who adhere to strict fair labor practices and utilize sustainable materials whenever possible.